This policy applies to all products purchased from Prepaid Meters KZN without installation.
Change-of-mind returns
If you change your mind, please notify us at info@ppmkzn.co.za within 7 days after receiving your product to cancel your purchase and arrange a return.
Products returned because of a change of mind must be unopened, unused and in their original packaging. Opened or installed products are not eligible for change-of-mind returns, except where required by law.
You are responsible for the direct cost of returning the product. No restocking fee applies to qualifying cooling-off returns.
For qualifying cancellations, we will refund your payment within 30 days of cancellation.
Faulty or damaged products
If your product arrives damaged or develops a fault, please contact info@ppmkzn.co.za with your order details and a description of the problem.
Where the Consumer Protection Act applies, qualifying defective goods may be returned within six months of delivery at our risk and expense. You may choose a repair, replacement or refund as provided by the Act.
Product warranty
Our products carry a 12-month warranty. Please contact us for assistance with a warranty claim and confirmation of the applicable warranty terms.
This warranty does not limit your statutory consumer rights.
How to return a product
Please email info@ppmkzn.co.za with your order number, contact details and reason for the return so we can provide return instructions.
Return address:
Prepaid Meters KZN
7 Patricia Road
Gillits
3610
South Africa
Your consumer rights
Nothing in this policy excludes or limits any rights you may have under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.